Last Updated 25.05.2018
This Privacy Notice sets out the basis on which we will process the personally identifying information (‘Personal Data’) that we collect and receive from and about users of our website www.dreamstate.org.uk and customers who purchase our products, tickets for events we promote and subscribe to our newsletter.
Our privacy commitments
We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so. We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed. For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.
We collect the following Personal data from or about you as a Dream State customer:
Personal Data Collected Directly from you through the checkout process: your name, phone number, postal address, email address. Our legal basis for the collection and processing of this data is the provision to you of the products purchased by you.
Personal Data Collected Automatically from the use by you of our website. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is to be able to operate our website and provide you with access to the pages you wish to access.
We use your Personal Data:
For the administration of your purchases and to contact you about your purchase (for example with details regarding measurements or colour specifications).
To contact you with marketing messages which you have requested or agreed to receive from us (for example via a branded newsletter);
To contact you with feedback requests (for example relating to a product you purchased);
To analyse the purchase history of our customers and the way our customers use our website.
Dream State will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate our website, provide our services to you and administer your account.
We will NOT share your Personal Data with any of social media sites.
SOCIAL MEDIA FOLLOWERS
We receive the following Personal Data about you if you follow one of our social media accounts: Your account name, gender, general interests, location, age. Our legal basis for processing this data is our legitimate interest in providing social media and marketing content that is of interest to our followers on social media.
We use this Personal Data:
To provide bespoke social media content (for example by analysing your general interests);
To create targeted advertising across all our social media channels (for example by analysing responses to posts and existing advertisements);
To find out more about our digital community (for example by analysing the age ranges of our followers).
Dream State will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account.
We collect the following Personal Data about you if you visit one of our Sites: site referrals, browsing pattern, browser type, location, general interests. The data transmitted from your browser includes your IP address, the date and time of the visit the pages accessed, the access status/ HTTP status code, your browser, your operating system and interface, as well as the language and version of the browser software. The legal basis for collecting and processing this personal data is our legitimate interest in operating our website, providing you with access to the pages you wish to access, understanding the interests of our potential customers and providing you with relevant information about our products.
We use this Personal Data:
To gain insight into your behaviour and preferences (for example by analysing the website pages you visit);
To create bespoke marketing messages (for example by analysing the click throughs on our website);
To collect site statistics.
For more information please see our Cookie Statement.
Dream State will not sell your information. We will not share your information with any third party except as stated in this Privacy Notice or as required to operate the Sites, provide our services to you and administer your account or otherwise as required or permitted by law.
We use third party processors to collect, export, process and store Personal Data on our behalf. The processors we use currently are the following:
CRM Tool: Campaign Monitor https://www.campaignmonitor.com/
Social Media Platform: Twitter, some data centres located in the U.S. Privacy Shield Certified.
Web Management Tools:
Big Cartel located in the U.S. Privacy Shield Certified. https://help.bigcartel.com/privacy-policy
International Data Transfers
We use data processors located outside the European Economic Area only after taking such steps as are required to ensure that Personal Data they process on our behalf receives protection equivalent to that provided in the EEA. Our processors are either certified as compliant with the EU-U.S. Privacy Shield Framework where they are located in the USA or have entered into an agreement with us containing the model clauses approved by the European Commission as providing contractual protection equivalent to that provided by the data protection regulations applicable in the EEA. To learn more about the Privacy Shield program, please visit www.privacyshield.gov.
We maintain technical and physical safeguards that are designed to protect the security and integrity of your Personal Data, and to guard it against accidental or unauthorised access, use, alteration or disclosure to unauthorised third parties. These measures include device encryption, firewalls and virus checking procedures.
Where we keep Personal Data files on local devices these devices are protected and accessible only to authorised Joanna Lark employees.
We regularly review our security systems to ensure that your Personal Data remains safe and secure.
Duration of Storage
We will maintain records of your Personal Data for as long as you remain:
Have completed a purchase with Dream State in the last 48 months; or for as long as is necessary to provide our services to you.
Your Rights in Relation to Personal Data
You can update your subscription preferences or unsubscribe from our marketing communications at any time by following the link in the footer of the last email you received from us (“Update your subscription preferences” or “Unsubscribe”) or by sending your request with detailed instructions for our Customer Services team.
You have the right to update and correct the personal information on your account. You also have the right to request from us all personal information that we hold that relates to you, to request restriction of the processing of that data and to request that we delete that data. We may require you to provide us with appropriate identification before we comply with this request. You also have the right to object to our continued processing of your personal data. You may also have the right to data portability. If you have a complaint about the way in which we use your personal information you have the right to complain to the Information Commissioner www.ico.gov.uk.
You can contact us with questions about the personal information we hold about you using the contact information provided in the contact us section of this privacy notice.
Changes to our Privacy Notice
We will update this Privacy Notice from time to time to reflect changes in our business. All such changes will be posted to our websites and if we consider it to be appropriate we will notify subscribers of any material changes by e-mail.
Dream State is the Data Controller in respect of any Personal Data that you submit to us or that we collect from or about you. .If you would like to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Notice, or our website, our contact details are as follows:
Dream State, Flat 5, 99 Highgate, Kendal, Cumbria LA94EN
+ 44 7901 522297